STEP 1: Lodge Complaint with Branch Desk / Manager
Customer → Branch Desk / Manager Mode: Visit Branch / Phone / Email / Written Application / Website / Branch Contact Number
| Detail | Contact Person | Address | Contact No | Email ID | Working Hours |
| Customer Care | Customer Service | Head Office, Vadnagar Nagarik Sahakari Bank LTD Nani Mator Vadnagar | 93165 65815 | info@vadnagarbank.com | Monday to Saturday (Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM |
| Complaint Department – Manager | Mr.Dikshit Kumar.C. Patel | Head Office, Vadnagar Nagarik Sahakari Bank LTD Nani Mator Vadnagar | 9316565815, 9909467878 | Dixitp1984p@gmail.com | Monday to Saturday (Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM |
| Officer | Mrs.Srushtiben.j.Patel | Head Office, Vadnagar Nagarik Sahakari Bank LTD Nani Mator Vadnagar | 9316565815, 9727747764 | srushtipatel1101@gmail.com | Monday to Saturday (Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM |
| Principal Nodal Officer | Mr. Hareshbhai.D.Modi | Head Office, Vadnagar Nagarik Sahakari Bank LTD Nani Mator Vadnagar | 9316565815, 9016415894 | ceo@vadnagarbank.com | Monday to Saturday (Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM |
Turnaround Time (TAT): Within 10 working days If Resolved → CLOSED If Not Resolved / Not Satisfied → Go to Step 2
STEP 2: Escalation to Nodal Officer (Head Office)
Customer Principal Nodal Officer/Grievance Redressal Officer Name: Mr. Hareshbhai.D.Modi
Mobile : 9016415894 | Bank Mobile No: 9316565815
Email: ceo@vadnagarbank.com
Mode: Email/Letter/Website Complaint Portal TAT: Within 5 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
STEP 3: RBI’s Integrated Ombudsman Scheme (IORBS)
Customer → RBI Ombudsman Mode:
Portal: https://cms.rbi.org.in
Email: CRPC@rbi.org.in
Toll-free: 14448
Ombudsman Decision → FINAL